Getting help Know your rights Can I access emergency care? Yes. If you have had an accident or a sudden serious illness you should go to the Accident and Emergency (A&E) department of your nearest hospital which is FREE for everyone. If it is a life-threatening emergency call 999 and ask for an ambulance. This service is FREE of charge but should only be used in an emergency. Do not use the A&E department for minor or non-urgent medical problems. You should book an appointment with your GP instead. You can also get medical help for problems that cannot wait by calling the NHS non-emergency number, 111. This number is free to call and the service is available 24 hours a day. You will be asked for some details such as your name and address. If you do not speak English request an interpreter at the beginning of the call or ask a friend or relative to make the call for you to ask for an interpreter.